Ever wondered what the hardest job in the world is? It's making rich people happy. Luxico is Australia's number 1 luxury accommodation business, representing a billion dollars of Australia's best real estate. When the world's richest people come to Sydney, they stay in a Luxico house. Money is no object for these guests, and no is never an answer. That's where the Luxico concierge team comes in. They deliver the impossible every day - personalised service, unrepeatable experiences, the best day of our guests' lives, every day. This 8 episode docu-soap follows the Luxico team of concierges, butlers, housekeepers and chefs as they use their connections and knowledge of Sydney to show off this magical city. Every stay is in a new property with its own idiosyncrasies in a new region, so there is no autopilot for our best in class staff who are business owners and hospitality pros with real life reputations at stake.
The concierge team welcomes a group of guests to the $40 million dollar Rawson mansion in Rose Bay. The house preparation is demanding, and tensions are brewing among the staff.
Heaven clashes with Salvatore, who storms out. Jasmin is made temporary leader, unites the team, and impresses guests. Alex confirms she'll manage the team for the next stay.
At Sweven estate, Jas struggles with demanding guests, laundry, and leadership. JB calls Alex about slipping standards, angering Jas for undermining her.
CEO Alex sends Grace to help, impressing guests and the team. Nicole's mistake is criticized, while Grace is praised. Later, Nicole and Chef Matt share a kiss.